Simple guides for every important task.

Submit an after-sales request

Choose the appropriate form depending on whether you know the product serial number.

2 min

Choose the right form

Form 1 — You do not know the serial number

Use the first form. Search for the product by name, complete your contact details, enter a problem title, and describe the fault precisely.

Form 2 — You know the serial number

Use the quick request. Verify the serial number first, then enter the problem title and description before submitting the request.

Before you start

  • The product name or its serial number
  • A precise description of the issue
  • Your contact details

Steps

  1. 1

    Open the SAV page.

  2. 2

    Choose the first form if you do not know the serial number, or the second form if you do.

  3. 3

    Complete the required fields in the selected form.

  4. 4

    Enter a clear title containing at least 5 characters.

  5. 5

    Describe the problem in at least 20 characters, then submit the request.

Helpful tips

  • In the second form, the serial number must be verified before submission.
  • Explain when the issue started and how to reproduce it.
  • Never include a password in the description.
Open SAV request